Frequently Asked Questions

An eSIM (embedded SIM) is a form of programmable SIM card that is embedded directly into a device. Unlike traditional SIM cards, which come in physical form and need to be inserted into a device, an eSIM is built into a device's circuitry and can be reprogrammed to support different mobile operators. This allows users to switch carriers without needing to replace a physical SIM card.

WhateSIM provides Internet & eSIM solutions enhanced by AI and WhatsApp. WhateSIM offers eSIMs for over 200+ countries at the most affordable rates.

eSIM technology offers several advantages over traditional SIM cards:
- Convenience: Switching between network operators can be done digitally, without the need for physical SIM swaps.
- Space-saving: Since an eSIM is embedded, it frees up space within the device that can be used for other components, which is particularly beneficial in smaller devices like smartwatches and fitness trackers.
- Improved durability: With no need for a SIM tray, devices can be made more resistant to water and dust.
- Simpler device setup: Activating a cellular plan can be done through software rather than needing to obtain and insert a physical SIM card.
- Multiple accounts: Some devices support the use of both an eSIM and a physical SIM card simultaneously, allowing for dual SIM functionality.

eSIM technology is increasingly being adopted in smartphones, smartwatches, tablets, and other connected devices, offering users more flexibility and convenience in managing their mobile connections.

The list below is constantly expanding as more eSIM-compatible devices get released into the market.
To use an eSIM, your device must be carrier-unlocked and eSIM-compatible.
Please reference the list below to see if your device supports eSIM technology. (Note that country and carrier-specific restrictions may apply.)*

As of January 2024, the eSIM-compatible devices are as follows:

<b>APPLE*
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Maxi
Phone XR
iPhone SE (2020)
iPhone SE (2022)
iPad Air (3rd generation)
iPad Air (4th generation)
iPad Air (5th generation)
iPad Pro 11-inch (1st generation)
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (4th generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (6th generation)
iPad (7th generation)
iPad (8th generation)
iPad (9th generation)
iPad (10th generation)
iPad Mini (5th generation)
iPad Mini (6th generation)*

The following Apple devices DO NOT have eSIM capability:
•    iPhone devices from Mainland China.
•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).*

For iPhones and iPads purchased in TURKEY:

•   If you’re setting up your device for the first time after June 23, 2020, your eSIM will activate after installation. Contact your carrier if you don’t have eSIM enabled.

•   For devices set up before the above date, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device’s data – please make sure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

Galaxy S23 FE*
Galaxy A54 5G*
Galaxy S23*
Galaxy S23+*
Galaxy S23 Ultra*
Galaxy S22 5G*
Galaxy S22+ 5G*
Galaxy S22 Ultra 5G*
Galaxy S21 5G*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S20 5G*
Galaxy S20*
Galaxy S20+*
Galaxy S20+ 5G*
Galaxy S20 Ultra*
Galaxy S20 Ultra 5G*
Galaxy Z Flip
Galaxy Z Flip 3 5G
Galaxy Z Flip 4
Galaxy Z Flip 5
Galaxy Z Fold
Galaxy Z Fold 2
Galaxy Z Fold 3
Galaxy Z Fold 4
Galaxy Z Fold 5
Galaxy Note 20
Galaxy Note 20 5G
Galaxy Note 20 Ultra
Galaxy Note 20 Ultra 5G*

The following Samsung Galaxy devices DO NOT have eSIM capability:

•All Galaxy devices originating from China, Hong Kong, and Taiwan.
•All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE.
•USA models of the Galaxy S20, S21*, and Note 20 Ultra.*

Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, A54 5G, and Galaxy S23 FE.*

Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.*

Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.

GOOGLE PIXEL
Pixel 8 Pro
Pixel 8
Pixel Fold
Pixel 7 Pro
Pixel 7a
Pixel 7
Pixel 6 Pro
Pixel 6a
Pixel 6
Pixel 5a
Pixel 5
Pixel 4a
Pixel 4
Pixel 4 XL
Pixel 3 & 3 XL*
Pixel 3a & 3a XL*

*The following Google Pixel devices DO NOT have eSIM capability:
• Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.
• Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*
Explorer PRO
Blade 3
Blade 5G
myPhone NOW eSIM
myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*
Magic5 Pro
Magic4 Pro
Honor 90

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI
P40
P40 Pro*
Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:
• Huawei P40 Pro+
• All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*
Moto G54
Edge 40 Neo
Edge 40 Pro
Edge+
Razr 40 Ultra
Razr 2022
Razr 2019
Razr 5GG53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*
G60
XR21
X30

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*
OnePlus 12
OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*
Reno6 Pro 5G
A55s 5G
Find N2 Flip
Find X3 Pro
Find X5
Find X5 Pro
Reno A

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*
Rakuten Big
Rakuten Big S
Rakuten Mini
Rakuten Hand

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*
AQUOS Sense 8
AQUOS Sense 7
AQUOS Sense 6
AQUOS Sense 4 Lite
AQUOS R8 Pro
AQUOS R8
AQUOS R7
AQUOS R6
AQUOS Wish
AQUOS Zero 6

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Aquos device is eSIM-capable.

SONY*
Xperia 1 V
Xperia 1 IV
Xperia 5 IV
Xperia 10 III Lite
Xperia 10 IV*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.
*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

VIVO*
X90 Pro*
V29 (European Version)*
V29 Lite 5G (European Version)*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your vivo device is eSIM-capable.

XIAOMI*
14 Pro
13T
13T Pro
13
13 Pro
13 Lite
12T Pro
Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xiaomi device is eSIM-capable.
*Redmi Note 11 Pro 5G eSIM support is only available in Japan. Please contact your carrier or device manufacturer to confirm that your Redmi Note 11 Pro 5G device is eSIM-capable.

OTHERS*
Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
Fairphone 4

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

ACER
Acer Swift 3
Acer Swift 7
Acer TravelMate P2
Acer TravelMate Spin P4
Acer TravelMate P6

ASUS
ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA

DELL
Dell Latitude 7440
Dell Latitude 7210 2-in-1
Dell Latitude 9410
Dell Latitude 7310
Dell Latitude 7410
Dell Latitude 9510
Dell Latitude 5410
Dell Latitude 5411
Dell Latitude 5511

HP
HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13

LENOVO
ThinkPad X1 Titanium Yoga 2 in 1
ThinkPad X1 Carbon Gen 9
ThinkPad X1 Fold
ThinkPad X1 Nano
ThinkPad X12 Detachable
Lenovo Flex 5G
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 (2-in-1 models)

SURFACE*
Surface Pro 9
Surface Go 3
Surface Pro X
Surface Duo 2
Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

Please contact the carrier to confirm.

Still not sure if your device is eSIM-capable and unlocked? You can check this in your device settings (as outlined in the articles below) or contact your carrier or device manufacturer

1. Go to WhateSIM Website or WhatsApp Account.
2. Choose your destination and data package.
3. Complete your purchase.
4. You eSIM will be shared with you via email, whatsapp and sms.
5. Install and activate your eSIM.

WhateSIM requires, no mobile apps to download, no new interfaces to learn, no usernames, no passwords, no logins.

It's a simple, straightforward and user friendly service.

If the model number of your device does not match any of the China mainland, Hong Kong, and Macao devices, your device should be eSIM-compatible.

How to check?

Go to Settings > General > About > Model Number

To the right of Model Number, you'll find the part number. Tap the part number, to find the model number. (AXXXX combination)

Go to this page for iphones or this page for ipads and use the model number to check.

Next, find out if your device is carrier-locked or -unlocked by following the steps below.

Go to Settings > General > About > Carrier Lock

"No SIM restrictions" should appear next to Carrier Lock field.

For Samsung Galaxy devices:

Go to Settings > Connections > SIM Manager > Add eSIM

If Add eSIM is available, your device likely supports eSIMs.

For Google Pixel devices:

Go to Settings > Network & Internet > + sign beside SIMs

If the Connect to mobile network page has a “Download a SIM instead?” option, your device is eSIM-capable.

For Other devices:

DIAL *#06# and press the call button.
If your device is eSIM-compatible, you should be able to view your device’s eSIM unique identification number (EID).

An eSIM is a digital SIM that allows you to activate a cellular plan without using a physical SIM card.

Yes, you can continue using your number. WhatsEsim provides data services and doesn't interfere with your calls or texts.

Its very simple, it takes less than a minute and there are only a few steps. Just follow the instructions provided in setup guides.

Most modern smartphones are eSIM compatible. Check our website for a detailed list of supported devices.

Absolutely! Reach out anytime via WhatsApp for instant support no matter where you are in the world.